FAQ

After the first phone contact, an appointment is set – usually at the office of the professional who prepared the design – for a preliminary meeting. On this occasion information is exchanged and the technical documentation is handed over; the quotation is drawn up on this basis and may be lump-sum or measured. For renovation work, a site visit is also carried out to complete the necessary data. This takes about 20-30 days. If the quotation is accepted, the contract terms are then discussed.

Of course not. At the contract stage the client can ask for this service. Experience tells us that it strengthens mutual trust: between those who pay to have work done and those who, having done the work, ask to be paid.

We can communicate in any language. Foreigners investing in Italy generally have a representative, usually their project manager.

Yes, of course.

The works programme is an annex to the contract. In it, payment is tied to a pre-established percentage of completed works, so that the client can plan the financial management of their investment. Likewise, the company is expected to meet monthly targets.

If the deviations are small and/or caused by bad weather or by causes not attributable to the company, nothing happens: the company makes up the difference the following month. If the deviation is more significant, the reasons behind it are checked and, pending recovery, the unexecuted percentage is deducted from that month’s payment and paid once the work is completed.

The Works Manager, a technical professional trusted by the client. The checks are of course carried out in the presence of both parties.

It means that Costruzioni AFELG Srl has all the skills – also through its in-house engineering company and the members of its network – to supply clients who so request with the “turnkey” “home product”. In other words, it can find and suggest a property based on the client’s requirements and budget, design its transformation, handle the administrative paperwork, carry out the complete work with all its components, and provide post-construction maintenance. The client therefore has a single point of contact and a single person responsible. Foreign clients in particular appreciate this.

Not at all. The company responds to demand: if only execution is requested, it is very happy to be the executing contractor. Naturally it also brings its technical expertise to this activity, which is an added value. After all, the company is used to talking and working with professionals.

Certainly. We follow the ISO 9001:2015 quality system, so all the materials we use, structural ones in particular, are certified and traceable. The company purchasing office takes care of this too: before any purchase it checks the function of the requested product. Bricks are not all the same, nor are resins, nor adhesives, nor in general any building product or material.